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A Q&A assistant is designed for information retrieval, as it automatically searches the knowledge base with every request.
This is ideal for Assistants like Customer Service and HR Assistants.
For example, for Customer Service Assistants, you may have an email from a customer that asks questions about your pricing structure and cancellation policies.
In this case, you’ll want Cassidy AI to search your Knowledge Base, find your pricing structure and cancellation policy, and help type an email response to the customer.
An example is below:
Another example is with HR Assistants. Let’s say an internal employee wants to know how much PTO they are eligible for. They can ask an HR Assistant, “How much PTO do I get?”.
The HR Assistant can search through the Knowledge Base and return an answer. In this case, it’s also helpful for the assistant to search through the Knowledge Base.
An example is below:
For some assistants, like Marketing or Sales Assistants, it’s not ideal for your Assistant to automatically search the Knowledge Base with every question or ask.
For example, let’s say you’re a software company and you want to write a blog post on your website about your company for SEO purposes.
You could ask your marketing assistant “We're launching the new InstantConnect feature for SprinterSoftwareGroup. What's the best ways to market this to our current customers?”