Cassidy is an innovative no-code platform enabling businesses to create custom AI assistants that automate complex workflows.
We’re looking for a motivated and analytically-minded Technical AI Solutions Engineer to join our growing team. You’ll play a critical role in helping customers succeed on Cassidy by providing high-quality support, troubleshooting workflows, and driving continuous improvements across our support experience. This is a unique opportunity to work directly with users, grow your technical skills, and make a meaningful impact at a fast-growing AI company.
About the Role:
As a Technical AI Solutions Engineer, you’ll become an expert on Cassidy’s platform, users, and use cases. You'll act as a true partner to our customers — diagnosing issues, modeling solutions, and enabling them to build powerful AI workflows. You’ll also help identify product improvements based on real-world usage and collaborate closely with our engineering and product teams.
This role is perfect for a recent college graduate who’s hungry to break into tech, excited to work on the cutting edge of AI, and eager to learn and grow quickly.
Responsibilities:
- Become a Cassidy Expert
- Master our platform capabilities, best practices, and customer workflows.
- Support Customer Success
- Provide hands-on technical support via email and other channels.
- Troubleshoot user workflows, identify root causes, and offer actionable solutions.
- Distinguish between user errors and true platform bugs, escalating where needed.
- Educate and Empower Users
- Build sample workflows and models to illustrate concepts and solve problems.
- Teach users best practices to help them become self-sufficient.
- Drive Internal Improvements
- Analyze trends in support cases and suggest improvements to documentation and processes.
- Help optimize internal tools and resources to scale the support function.
- Collaborate Across Teams
- Work closely with Product, Engineering, and Customer Success to champion user needs and feedback.
Who You (Ideally) Are:
- A high-achieving recent graduate excited to launch your tech career.
- Motivated, resourceful, and energized by solving complex problems.
- Comfortable operating in ambiguity and learning fast in a dynamic environment.
- Exceptional written and verbal communicator — you can explain technical topics clearly and concisely.
- Demonstrated experience mastering a technical product, tool, or platform (e.g., coding projects, no-code tools, technical side projects).
- Passionate about customer success and building real solutions.
- Willing to work from our NYC office (this is an in-person role).
Benefits: