IMPORTANT – PLEASE READ THESE TERMS OF SERVICES (THESE “TERMS”) CAREFULLY. These Terms are a legally binding agreement between you and Cassidy, Inc. ("Company", "we", "our", "us") governing the use of our website located at https://cassidyai.com (the “Site”), and our proprietary CassidyAI software application made available through the Site (the “Service, and together with the Site, collectively, the “Services”). PLEASE BE ADVISED THAT COMPANY DOES NOT PROVIDE ANY WARRANTIES TO YOU, AND THESE TERMS LIMIT OUR LIABILITY AS SET FORTH IN THE SECTIONS TITLED DISCLAIMER OF WARRANTY AND LIMITATION OF LIABILITY.
BY CLICKING “I ACCEPT”, OR ACCESSING AND/OR USING THE SERVICES, OR ANY PART THEREOF: (1) YOU REPRESENT AND WARRANT THAT YOU HAVE READ, UNDERSTAND, AND ACCEPT THESE TERMS, AND THAT YOU AGREE TO BE BOUND BY ITS TERMS, (2) IF YOU ARE REGISTERING AN ACCOUNT FOR, AND/OR OTHERWISE ACCESSING OR USING, THE SERVICES ON BEHALF OF ANY OTHER ENTITY OR PERSON (E.G., YOUR EMPLOYER, CLIENT, CORPORATION, AGENCY OR ORGANIZATION), YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO ENTER INTO THESE TERMS ON BEHALF OF SUCH ENTITY OR PERSON AND TO BIND SUCH ENTITY OR PERSON TO THESE TERMS (IN WHICH CASE, “YOU” AND “YOUR” AS USED IN THESE TERMS SHALL REFER TO SUCH OTHER ENTITY OR PERSON); AND (3) YOU AGREE THAT YOU ARE ENTERING INTO THESE TERMS WITH CASSIDY, INC. IF YOU DO NOT AGREE WITH ALL OF THE TERMS AND CONDITIONS SET FORTH HEREIN, OR YOU DO NOT HAVE THE REQUISITE AUTHORITY SET FORTH ABOVE, DO NOT CLICK “I ACCEPT”, OR ACCESS OR USE THE SERVICES.
Please contact us at [email protected] if you have any questions or concerns.
We may charge fees for the use of certain features or functions of the Services (“Usage”). For example, we may charge a usage fee based on your usage of the Service based on word count or input and output queries. We may modify the number of words charged for input or output, or impose usage restrictions per hour to safeguard the interests of all users and ensure uniform access to the Services. These changes will be made in accordance with our model capacity to provide equal opportunity to every user and maintain the quality of our Services.
Some parts of the Services are billed on a subscription basis ("Subscriptions"). You will be billed in advance on a recurring and periodic basis ("Billing Cycle"), which is set on a monthly or annual basis depending on the type of Subscription plan you choose.
At the end of each Billing Cycle, your Subscription will automatically renew under the same conditions unless you cancel it or Company cancels it. You may cancel your Subscription renewal through your online account management page or by contacting our customer support team.
To process payment for your Usage and/or Subscription, if applicable, we require a valid payment method, such as a credit card or PayPal. You must provide accurate and complete billing information, including your full name, address, state, zip code, telephone number, and payment method information. By submitting payment information, you authorize us to charge all Subscription fees incurred through your account to your payment instrument.
If automatic billing fails for any reason, we will issue an electronic invoice that must be paid manually within a specified deadline.
You represent and warrant that you have the legal right to use any credit card or payment method in connection with your Purchase, and that the information you provide to us is accurate and complete.
We may use third-party services to facilitate payments and complete purchases, and we reserve the right to refuse or cancel any order for any reason, including product or service availability, errors in pricing or description, or suspected fraud.
Company, in its sole discretion and at any time, may modify the Subscription fees for the Subscriptions. Any Subscription fee change will become effective at the end of the then-current Billing Cycle.
Your continued use of the Services after the Subscription fee change takes effect constitutes your agreement to pay the modified Subscription fee amount.
Company may, at its sole discretion, offer a free trial Subscription for a limited period of time ("Free Trial").
If you sign up for the Free Trial, you may be required to provide your billing information. However, you will not be charged by Company until the Free Trial period has expired. On the last day of the Free Trial period, unless you have canceled your Subscription, you will be automatically charged the applicable Subscription fees for the type of Subscription you have selected.
In case an organization on an annual commitment exceeds the allocated monthly credits during the Free Trial or Subscription period, they may purchase an upgrade for their remaining annual commitment. To do so, the organization must contact the Company to discuss available upgrade options that will cover the additional credits needed. The upgraded Subscription fees will be pro-rated for the remaining duration of the annual commitment period. Organizations must understand that purchasing the upgrade will revise the Subscription fees, and they will be billed accordingly for the remainder of their annual commitment.
Company reserves the right to modify the terms of the Free Trial offer or cancel it at any time and without notice.